FAQ

Q: How does the event planning process work?

A: We start with an initial consultation, where we discuss your vision and get a sense of the style and tone you have in mind for your special occasion.  Once the basic event details are covered, we present you with a personalized proposal and/or quote for your custom event design based on your needs.  Once the proposal is approved, the fun really starts! We keep in touch and seek your feedback throughout the design process, so that you can see how the event elements are progressing.

Q: How much input will I have?

A: We work according to your personality and needs. Some customers are happy to leave everything in our capable hands and love sitting back and seeing their event come together through our frequent updates. Others want to be a little more involved, so they can get exactly what they are looking for. We understand how important these moments are to you, and we want to be your partner in bringing the event of your dreams to life. You are our secret weapon – we can’t do this without you.

Q: What can I expect for my first wedding consultation?

A: Initial Consultation

This first appointment is free and can be experienced over the phone or by email (Skype, if corresponding from long distances). Whichever method you choose, we understand that time is essential. If you already have your date and your venue solidified it will allow for further discussing potential planning. This is a brief appointment discussing dates, (possibly budget), most importantly this is to help inform you, the client of our pricing structure according to your needs.

We want to make this as seamless as possible from start through until the celebration!

After we have had an initial consultation with you, we will follow up with a proposal and contract.

Should you decide to solidify your date with us, we will have you sign a contract and customer information form, as well as leave a non-refundable payment to secure your contract with us, and as payment for the research and planning taken to prepare your proposal.

Second Consultation

After you have signed a contract with us – you become a booked client of ours and now we will get to meet one another, and to discuss the elements of planning, adding the specific details and styling accents to your event. 

Additional Consultations

Most of our clients prefer to meet with us at least one more time before their wedding/event. The appointment is usually scheduled 2-3 weeks before the event. The purpose of this appointment is to finalize any changes or revisions to your file and to finalize the number of guests among other final details. 

Q: How much do your services cost? 

A: While every event is unique, we have some basic packages outlined for you to get started with. Check them out here.

Q: Is a deposit required?

A: While your first consultation is complimentary, we require a non-refundable payment for the research and planning of our proposal to you. You will have 5 business days to approve our event proposal once it is presented to you. Upon approval of our proposal, we will require a $200 non-refundable payment.

Q: How much time do you require?

A: We pride ourselves on our attention to detail and to bring the most creative ideas to life. As you can imagine, our custom event designs require time, especially since a lot of what we do is personalized to you. We have the following minimum lead times in place in order to allocate the proper time and attention it deserves:

Full Service Event Design
Wedding – 8 months minium; preferably 1 – 2 years dependant upon preferred venue booking.

Events: birthdays, baptism, bar/bat mitzvahs, baby/bridal showers, anniversaries – minimum 2-3 months

Event Decor Packages – minimum 6 weeks

Q: How far in advance should I book my event?

A: Ideally, we would love to be in touch as early as 1-2 years for your wedding.

We suggest 6 to 8 months for other events (engagement, anniversaries or other larger scale events)

Birthdays or showers as early as 2-4 months in advance.

The above-mentioned timeframes are a general suggestion and are all primarily dependent on being able to acquire the venue desired for booking the event. Discuss with one of our consultants for a clear recommended timeframe for the ultimate planning as several factors are considered to determine booking an event. We will be happy to help you with this.

Q: What is your cancellation policy?

A: We understand that in between life’s special moments, things happen. In the event of a cancellation please contact us as soon as possible. We will do our best to accommodate rescheduling or working out an alternative solution, if possible. Cancellations are subject to a service charge (dependent on the amount of work completed by our team leading up to the time of cancellation will be calculated to resolve the situation). Deposits are non-refundable.

Q: What can I expect from your team at Love and Luxe Events?

A: Take a look at our gallery, read our ‘thank you’ testimonial postcards from previous clients or vendors that we have worked with planning and styling events, or visit some of our social media sites (Instagram, Facebook). Keep in mind that every client has a different style, so even if you don’t see a theme or style of interest on our website, we will work together with you to bring to life your ideas and vision of your dream event.

We believe that the best way to trust in us is to meet with us. You will be able to determine for yourself and see how professional, passionate and reliable we are about what we do.